Privacy Policy

1. Introduction

Welcome to Pre & Kre Garments Ltd. ("Pre & Kre", "we", "us", or "our"). We respect your privacy and are committed to protecting the personal data of our retail customers, B2B wholesale partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website preandkre.com or interact with our services, including WhatsApp transaction notifications.

2. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Data"):

• Contact Information: Name, delivery address, pincode, email address, and phone number provided during checkout or wholesale inquiry.
• Order & Transaction Data: Details of products ordered, sizes, quantities, order IDs, invoice amounts, and transaction statuses.
• Payment Details: All online payments are securely processed directly via Razorpay. We do not store your credit card numbers, debit card PINs, or net banking credentials on our servers.
• Communication Data: Messages, feedback, or inquiries submitted via our contact forms or WhatsApp concierge.

3. Meta & WhatsApp Business API Disclosure

We utilize the Meta WhatsApp Business API to provide transaction alerts, order receipts, shipping updates (including AWB tracking details), and customer support. By placing an order or opting into WhatsApp notifications, you consent to receiving operational communications regarding your purchase.

• WhatsApp messages sent via Meta API are limited strictly to order confirmations, shipping updates, and direct customer service responses.
• Your phone number and communication data are never sold, leased, or shared with unauthorized third-party advertisers.

4. How We Use Your Information

We use the collected information for legitimate business purposes:

• To process, fulfill, and deliver your orders via our logistics integration partners (e.g. Ckship).
• To send order confirmation receipts and AWB shipment tracking updates via Email and WhatsApp.
• To verify payments and prevent fraudulent transactions.
• To respond to customer support requests and wholesale B2B inquiries.
• To maintain and improve the performance, security, and user experience of our website.

5. Information Sharing & Third Parties

We only share your information with trusted service providers necessary to complete your order:

• Payment Gateway: Razorpay (for secure payment processing).
• Logistics & Courier Partners: Ckship and courier carriers (solely for address delivery and shipment tracking).
• Communication Platforms: Meta WhatsApp Business Cloud API (for order receipt delivery).

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security & Retention

We implement industry-standard SSL 256-bit encryption and administrative security controls to protect your data against unauthorized access, loss, or alteration. Order history and transaction records are retained as required for statutory accounting, tax compliance, and order warranty purposes.

7. Your Rights & Data Erasure Requests

You have the right to access, update, or request the deletion of your personal data stored on our systems. To request data removal or opt out of non-essential communications, please contact our Data Privacy Officer at: